Logistics and Supply Chain
Move freight with fewer manual touches, faster answers, and cleaner margins.
Your team should not be spending the day chasing check calls, re-keying load details, matching accessorials by hand, rebuilding customer updates, or digging through emails to explain a late shipment.
MVP.dev builds AI automation systems for logistics and supply chain operators that plug into the tools you already use, including McLeod LoadMaster, Trimble TMW.Suite, MercuryGate, SAP Transportation Management, Oracle Transportation Management, Manhattan TMS, Blue Yonder, Descartes MacroPoint, FourKites, project44, DAT, Truckstop, Samsara, Motive, Transflo, TriumphPay, NetSuite, and QuickBooks.
We help logistics teams reduce manual status work, speed up exception handling, tighten freight audit, improve customer response times, and give operators back the hours they need to manage capacity and margin.
Production-ready in 3 to 4 weeks.
Get a Workflow Fit Assessment See the Logistics & Supply Chain Automation DemosBuilt for operators with freight moving, but too much work stuck in email and spreadsheets
This is for freight brokers, 3PLs, carriers, shippers, dispatch teams, warehouse operators, and supply chain teams that already have volume but are losing margin to manual follow-up, slow exception handling, and disconnected systems.
You are likely a strong fit if:
- Your team still chases load status by phone, email, portal, or spreadsheet
- Customer updates depend on dispatcher memory instead of a reliable workflow
- Accessorials, detention, lumper fees, and carrier invoices require too much manual review
- Exceptions are found too late, after the customer is already asking what happened
- Your operation uses a TMS, visibility platform, telematics, load boards, or accounting stack that does not fully talk to the rest of the business
- You want workflow improvements inside your current tools, not a disruptive TMS migration
If your freight volume is growing but every new load adds more manual touches, there is likely margin trapped inside your operating workflow.
The fastest wins we usually find
Load status updates without constant check calls
Dispatchers should not spend their best hours asking where the truck is.
We build status workflows that pull from your TMS, visibility tools, telematics, emails, and carrier updates to identify which loads are on track, which need attention, and which customers need a proactive update.
The goal is simple:
- Fewer routine check calls
- Late or at-risk loads surfaced earlier
- Customer updates drafted from real shipment data
- Exceptions routed to the right operator
For many teams, this can recover 8 to 15 dispatcher hours per week and reduce routine customer status emails by 20 to 30 percent once the workflow is tuned to your lanes and service rules.
See the Customer Update Agent Demo →Freight bill and accessorial review before margin disappears
A few missed detention charges, duplicate invoices, or unverified accessorials can wipe out the profit on a lane.
We build review workflows that compare carrier invoices, rate confirmations, BOLs, PODs, contracts, accessorial rules, and shipment history before payment or customer billing.
Your team gets a clear answer:
- Does the invoice match the agreed rate?
- Are accessorials supported by the documents?
- Is detention or layover billable?
- Should this be approved, corrected, or escalated?
This can cut freight bill review time by 30 to 50 percent on repeat lanes while helping recover $2,500 to $10,000 per month in missed or disputed charges, depending on volume.
See the Freight Audit Demo →Margin and service dashboards without spreadsheet rebuilding
Most logistics teams have the data. The problem is that ops, finance, and sales see it too late.
We build live operating dashboards that combine shipment, revenue, cost, tender, on-time, claim, and exception data from your TMS, accounting tools, visibility platforms, and carrier sources.
Each weekly view can show:
- Which lanes are losing margin
- Which customers are creating the most exceptions
- Which carriers are driving service failures
- Which loads need action today
- Which trends need a pricing or operations decision
The goal is not another dashboard. The goal is faster decisions on margin, service, and capacity before the month is already over.
See the Operations Dashboard Demo →Carrier, customer, and SOP answers with cited sources
Operators should not lose 20 minutes searching old emails, lane notes, customer routing guides, claims procedures, and carrier requirements when the answer already exists somewhere.
We build cited-answer systems that let staff ask plain-English questions and get responses grounded in approved SOPs, customer guides, carrier packets, lane notes, contract terms, claims procedures, and internal playbooks.
Every answer includes a source trail so staff can verify it before acting.
- No blind chatbot answers
- No unsupported policy guesses
- No digging through five folders for one customer rule
This usually saves the most time in dispatch, customer service, onboarding, claims, and billing teams where the same questions come up every week.
See the Cited Knowledge Base Demo →Your current tools stay in place
We build the workflow layer around your existing logistics environment.
Supported and common systems include:
Your TMS stays where it is. Your accounting system stays where it is. Your dispatchers, brokers, finance team, and customer service team keep using the systems they already know.
We add the workflow layer that reads, routes, reviews, summarizes, and writes back when appropriate.
Three focused offers
Load Status and Exception Control System
For teams losing too much time to check calls, manual updates, and late exception discovery.
Includes
- Status workflow mapping
- TMS and visibility source review
- Exception rules
- Customer update drafts
- Dispatcher review queues
- At-risk load alerts
- Workflow handoff documentation
Best for
- Freight brokers
- 3PL operations teams
- Carrier dispatch teams
- Shippers with high update volume
Freight Audit and Accessorial Review System
For operators manually checking carrier invoices, accessorials, PODs, detention, lumper fees, and customer billing details.
Includes
- Invoice intake
- Rate confirmation matching
- BOL and POD review
- Accessorial validation
- Exception scoring
- Human review queue
- Audit logs
- Optional posting back to accounting or payment systems
Best for
- High-volume freight bill review
- Brokerage accounting teams
- Carrier settlement teams
- Shippers managing freight audit internally
- Teams with margin leakage from missed charges
Margin and Service Intelligence System
For leaders who need earlier visibility into lane margin, carrier performance, customer exceptions, and operational drag.
Includes
- Lane and customer KPI dashboards
- Weekly operating narratives
- Exception summaries
- Margin alerts
- Recommended action summaries
- Manager review workflow
- Optional executive reporting views
Best for
- 3PL leadership teams
- Carrier operations leaders
- Supply chain directors
- Finance and operations teams trying to protect margin
Start with one workflow. Prove the ROI. Expand from there.
You do not need a full transformation project to get value.
The safest path is to pick one painful workflow, improve it, measure the results, and then expand once the system proves itself.
Most logistics teams start with one of these:
- Load status updates and exception routing
- Freight bill and accessorial review
- POD and document intake
- Customer update drafting
- Carrier onboarding and compliance checks
- Margin and service dashboards
This keeps the first project focused, measurable, and easier to approve.
Typical engagement range
Most logistics workflow builds start with a focused pilot.
Starter Workflow Pilot
Best for one high-value workflow
$7,500 to $15,000
Operations Workflow Buildout
Best for multiple workflows or multi-location operations
$15,000 to $40,000
Ongoing Optimization and Support
Best for teams that want continuous improvement, reporting, new workflows, and support
$1,500 to $7,500 per month
Final pricing depends on workflow count, system access, data quality, exception rules, document volume, security needs, and whether the workflow writes back into production systems.
The first step is not a giant commitment. It is a workflow fit assessment that identifies the fastest path to measurable ROI.
What waiting costs
Manual logistics workflows do not just waste time. They quietly drain margin.
Every month you delay:
- Dispatchers spend time on routine updates instead of exceptions
- Customer service teams answer the same status questions repeatedly
- Billing teams miss accessorials, detention, or documentation issues
- Managers see margin problems after the damage is done
- Carrier and customer knowledge stays trapped in email and individual memory
- More load volume requires more manual labor instead of better operating leverage
If your team is already at capacity, better workflow design is not a side project. It is how you move more freight without simply adding headcount.
How the engagement works
Week 1: Find the highest-value leak
We review your status update process, dispatch workflow, freight audit process, billing flow, customer service queue, document intake, or operating dashboard.
You get:
- Workflow map
- Opportunity ranking
- KPI targets
- Fixed-scope recommendation
- Implementation plan
We define success before building anything.
Week 2: Build against your real workflow
We connect to the systems, documents, exports, load data, customer rules, carrier records, or visibility feeds needed for the selected workflow.
We build around your actual operation, not a generic logistics template.
Week 3: Test, tune, and review
We run real historical examples through the workflow in staging. For freight audit workflows, this can include prior carrier invoices, rate confirmations, PODs, and known exceptions so the system can be tested against real outcomes.
You see:
- Accuracy results
- Exceptions
- Failure cases
- Confidence thresholds
- Review queue behavior
- Estimated time and margin impact
Nothing goes live until the workflow is validated.
Week 4: Deploy, monitor, and support
We deploy the workflow, train the relevant users, monitor initial results, and support the first production cycle.
You get:
- Production workflow
- Dashboard or review queue
- Documentation
- Admin handoff
- 30 days of support
- Recommendations for the next workflow
Most builds are designed to pay back in 6 to 8 weeks of live use, depending on load volume, labor cost, exception rate, workflow scope, and how much operator time or margin leakage is recovered.
Built for operational and customer-sensitive workflows
Logistics workflows have to be controlled, auditable, and reliable because shipment data, rates, customer terms, and carrier records are sensitive.
Our systems are designed around:
- Least-privilege access
- Encrypted data in transit and at rest
- Human review thresholds
- Audit logs for AI-assisted decisions
- Source-grounded answers
- Customer-owned cloud deployment when required
- Role-based access by team, customer, branch, or entity
- Controls for rate data, contracts, claims, and carrier compliance records
For teams with SOC 2 requirements, customer confidentiality clauses, broker-carrier compliance needs, PCI exposure, or enterprise shipper security reviews, we design the implementation around your requirements from the start.
Example outcomes
| Workflow | Before | After |
|---|---|---|
| Load status updates | Dispatchers chase check calls and customer emails manually | At-risk loads surfaced and updates drafted for review |
| Freight bill review | Carrier invoices checked against rate confirmations by hand | Rate, accessorial, POD, and exception review queued with reasons |
| POD and document intake | Documents pulled from emails, portals, and attachments manually | Documents classified, matched to loads, and routed for exceptions |
| Lane margin review | Margin problems found after spreadsheet cleanup | Lane, carrier, and customer margin issues flagged earlier |
| Customer routing guide lookup | Operators search emails and folders for customer rules | Cited answers from approved routing guides and SOPs |
Why MVP.dev
MVP.dev builds AI business operating systems, internal tools, and automation layers for companies that need real operational outcomes, not AI experiments.
You get:
- 25 years of software architecture and delivery experience
- AI automation strategy and implementation under one roof
- Practical systems built around existing workflows
- Human-in-the-loop design where accuracy matters
- Clear KPIs before development starts
- Production-minded delivery, not prototype theater
The goal is not to impress your team with AI.
The goal is to give them time back, reduce operational drag, protect margin, and help the business move more freight with the people and systems it already has.
Building the operating playbook too?
Our partners at osforyour.business/logistics-supply-chain cover the org-design, process, and people side of running a modern logistics operation. We handle the execution layer that makes it run, so the system they help you design actually delivers the hours and margin back.
Frequently Asked Questions
How much time or money can this save?
It depends on load volume and workflow quality, but the fastest savings usually come from status updates, freight bill review, document intake, and exception routing. A small brokerage or dispatch team may recover 8 to 15 hours per week from reduced check calls and customer update work. Freight audit workflows can often cut manual review time by 30 to 50 percent on repeat lanes and help recover $2,500 to $10,000 per month in missed accessorials, duplicate charges, or billing exceptions, depending on volume. During Week 1, we define the target KPIs before the build starts.
Will this work with our TMS?
Usually, yes. We build around your current TMS, visibility tools, accounting system, spreadsheets, document folders, and email workflows. That can include systems like McLeod, TMW, MercuryGate, SAP TM, Oracle Transportation Management, Manhattan, Blue Yonder, FourKites, project44, MacroPoint, Samsara, Motive, Transflo, NetSuite, and QuickBooks. If an API is limited, we can often work with exports, secure inboxes, reports, or approved database access.
Will this replace our TMS or visibility platform?
No. The goal is to improve the workflow around your current stack, not force a migration. Your load data stays in your TMS. Your accounting work stays in your accounting platform. Your visibility platform stays in place. The workflow layer reads, routes, summarizes, and writes back only where appropriate and approved.
Can this handle carrier invoices, PODs, BOLs, and accessorials?
Yes. We can build workflows that ingest documents, extract key details, match them to loads, compare them against rate confirmations or customer rules, and route exceptions to a human review queue. Low-confidence items do not get silently approved.
Can this help with customer service and shipment updates?
Yes. We can draft customer updates from shipment data, visibility feeds, emails, and exception rules. The system can also classify inbound customer requests, suggest replies, cite the source data, and escalate anything sensitive or uncertain to the right person.
Is AI making operational or billing decisions?
No. The system can classify, recommend, summarize, route, and prepare actions, but review thresholds control what happens next. For billing, claims, carrier compliance, and customer-facing updates, AI-assisted outputs should be treated as recommendations until reviewed or approved by the right person.
What is the first step?
Start with a workflow fit assessment. We identify the workflow with the highest ROI potential, estimate the time or margin impact, and recommend a focused pilot. You will know what should be built, why it matters, what it should cost, and how success will be measured before committing to a full implementation.
Get the hours and margin back
If your team is still relying on manual check calls, spreadsheet-based freight audit, email-driven document intake, or slow exception handling, there is likely a faster way to run the operation.
MVP.dev can help you identify the highest-value workflow, build the automation layer, and deploy it inside your current logistics stack.
Get a Workflow Fit Assessment See the Logistics & Supply Chain Automation Demos