Energy and Utilities
Resolve customer issues faster. Cut manual review. Give operations hours back every week.
Your team should not be spending hours copying meter exceptions, searching outage notes, rebuilding regulatory reports, chasing vendor paperwork, or answering the same billing questions over and over.
MVP.dev builds AI automation systems for energy and utility operators that plug into the tools you already use, including SAP IS-U, Oracle Utilities, Itron, Landis+Gyr, Aclara, Sensus Analytics, AVEVA PI, Esri ArcGIS, IBM Maximo, ServiceNow Field Service, Salesforce Energy & Utilities Cloud, Microsoft Dynamics 365 Field Service, Schneider Electric EcoStruxure, Siemens Spectrum Power, PowerClerk, and OpenText.
We help utilities reduce call volume, clean up work order handoffs, speed up exception review, improve vendor control, and give managers better visibility without forcing a core system migration.
Production-ready in 3 to 4 weeks.
Get a Workflow Fit Assessment See the Energy & Utilities Automation DemosBuilt for utility teams with growing workload and limited clean capacity
This is for municipal utilities, co-ops, retail energy providers, water and power operators, distributed energy teams, and utility service organizations that already have the systems, but still rely on too much manual coordination between them.
You are likely a strong fit if:
- Customer service teams answer repeated billing, outage, payment, and service status questions manually
- Work orders still require copying data between CIS, GIS, field service, and asset systems
- Meter exceptions, AMI flags, or service requests pile up in spreadsheets
- Managers rebuild weekly reports from exports instead of seeing live operational status
- Vendor invoices, materials charges, and contractor payments require too much manual review
- You want workflow improvement inside your current utility stack, not a disruptive platform replacement
If your utility is adding customers, assets, programs, or regulatory reporting requirements while back-office headcount stays flat, there is almost certainly time and margin trapped inside the workflow.
The fastest wins we usually find
Customer issue triage before the queue gets buried
Many customer calls do not need a supervisor. They need the right answer, the right account context, and a clean handoff when something is unusual.
We build customer support workflows that draft answers from approved policies, classify billing and outage questions, check account or service context when available, and escalate anything sensitive to a human review queue.
The goal is simple:
- Routine questions answered faster
- Billing disputes routed with the right context
- Outage and restoration questions handled consistently
- Escalations sent to the right team with a short summary
For many utilities, this can reduce repetitive customer service handling time by 15 to 25 percent and recover 10 or more staff hours per week during normal volume, with larger savings during outage or billing-cycle spikes.
See the Customer Support Agent Demo →Field and operations knowledge without the document hunt
Crews and coordinators should not have to search shared drives, old PDFs, SOP binders, service manuals, and engineering notes to answer a routine field question.
We build cited knowledge systems that let dispatch, engineering, customer operations, and field teams ask plain-English questions and get answers grounded in approved procedures, standards, asset documents, safety rules, tariffs, and equipment manuals.
Every answer includes a source trail so staff can verify it before acting.
- Approved SOPs and standards searchable in one place
- Cited answers with jump-to-source references
- Outdated or conflicting documents flagged for review
- No unsupported answers used for safety-critical work
A focused knowledge workflow can cut 20 to 30 minutes from common research tasks and reduce avoidable callbacks between field, dispatch, engineering, and customer service.
See the Knowledge Base Demo →Vendor and contractor review before money leaves the account
Utilities spend heavily on contractors, materials, maintenance, vegetation management, and capital projects. Manual invoice review is slow. Weak review is expensive.
We build vendor diligence workflows that compare invoices against contracts, POs, rate cards, work orders, approved vendors, project codes, and prior billing patterns before routing the invoice for approval.
Your team gets a clear answer:
- Is this vendor approved?
- Does the amount match the contract or PO?
- Does the work order or project code line up?
- Is the pricing unusual compared with prior invoices?
This can reduce vendor review time from 8 to 12 hours per week to 2 to 4 hours for many small and mid-sized operators, while improving the audit trail for approvals.
See the Invoice Due Diligence Demo →Operations dashboards without weekly spreadsheet rebuilding
If managers wait for exports to understand outage response, work order backlog, meter exceptions, collections, and program queues, the numbers are already stale.
We build operational dashboards and weekly narratives that pull from CIS, AMI, GIS, field service, billing, payment, and work management systems where access is available.
Each update can show:
- Work orders opened, closed, and aging
- Meter and billing exceptions by type
- Customer contact drivers
- Outage or service restoration trends
- The three issues that need management attention
The goal is to replace 4 to 8 hours of manual reporting each week with a review-ready dashboard and a short management narrative.
See the Executive Dashboard Demo →Your current tools stay in place
We build the workflow layer around your existing utility environment.
Supported and common systems include:
Your CIS stays in place. Your GIS stays in place. Your AMI, outage, billing, work management, and asset systems stay where they are.
We add the workflow layer that reads, routes, reviews, summarizes, and writes back only where appropriate and approved.
Three focused offers
Customer Response and Escalation System
For utilities losing too much staff time to repeated billing, outage, payment, service, and program questions.
Includes
- Customer inquiry mapping
- Approved answer library
- Ticket classification
- Account or service context review
- Human escalation rules
- Drafted replies
- Call center and email handoff documentation
Best for
- Municipal utilities
- Co-ops
- Retail energy providers
- Teams with billing-cycle call spikes
Work Order and Field Handoff System
For teams manually moving information between customer service, dispatch, field crews, GIS, CIS, and asset systems.
Includes
- Work order intake review
- Service request classification
- GIS and asset context pulls
- Dispatch-ready summaries
- Exception queues
- Status update flows
- Field handoff documentation
Best for
- Field service teams
- Dispatch operations
- Meter service groups
- Utilities with aging work order backlogs
Vendor Control and Operations Dashboard System
For operators that need cleaner contractor review, fewer spreadsheet reports, and faster management visibility.
Includes
- Vendor invoice review
- Contract and PO matching
- Project code validation
- Exception summaries
- Operational KPI dashboards
- Weekly management narratives
- Approval and audit logs
Best for
- Capital project teams
- Operations managers
- Finance and procurement teams
- Utilities with contractor-heavy workflows
Start with one workflow. Prove the ROI. Expand from there.
You do not need a full transformation project to get value.
The safest path is to pick one painful workflow, improve it, measure the results, and then expand once the system proves itself.
Most energy and utility teams start with one of these:
- Customer billing and outage inquiry triage
- Work order handoff and status updates
- Meter exception review
- Vendor and contractor invoice diligence
- Operations dashboard reporting
- Field SOP and asset knowledge retrieval
This keeps the first project focused, measurable, and easier to approve.
Typical engagement range
Most energy and utilities workflow builds start with a focused pilot.
Starter Workflow Pilot
Best for one high-value workflow
$7,500 to $15,000
Utility Workflow Buildout
Best for multiple workflows or cross-department operations
$15,000 to $40,000
Ongoing Optimization and Support
Best for teams that want continuous improvement, reporting, new workflows, and support
$1,500 to $7,500 per month
Final pricing depends on workflow count, system access, data complexity, approval rules, compliance needs, and whether the workflow writes back into production systems.
The first step is not a giant commitment. It is a workflow fit assessment that identifies the fastest path to measurable ROI.
What waiting costs
Manual utility workflows do not just waste time. They slow response, increase risk, and make growth harder to absorb.
Every month you delay:
- Customer service teams spend more time on repeated questions
- Dispatch and field teams lose time to incomplete handoffs
- Meter and billing exceptions age in queues
- Managers make decisions from stale spreadsheet reports
- Vendor issues are caught later in the approval cycle
- New programs, customers, and assets require more labor instead of better workflow leverage
If your team is already stretched, better workflow is not a nice-to-have project. It is how you create capacity without simply adding headcount.
How the engagement works
Week 1: Find the highest-value leak
We review your customer support flow, work order handoff, meter exception process, vendor review process, reporting workflow, or knowledge retrieval process.
You get:
- Workflow map
- Automation opportunity ranking
- KPI targets
- Fixed-scope recommendation
- Implementation plan
We define success before building anything.
Week 2: Build against your real workflow
We connect to the systems, documents, exports, queues, policies, work order data, vendor files, or reporting sources needed for the selected workflow.
We build around your actual process, not a generic utility template.
Week 3: Test, tune, and review
We run real historical examples through the workflow in staging. This can include prior tickets, work orders, vendor invoices, meter exceptions, or weekly reports so the system can be tested against known outcomes.
You see:
- Accuracy results
- Exceptions
- Failure cases
- Confidence thresholds
- Review queue behavior
- Estimated time savings
Nothing goes live until the workflow is validated.
Week 4: Deploy, monitor, and support
We deploy the workflow, train the relevant users, monitor initial results, and support the first production cycle.
You get:
- Production workflow
- Dashboard or review queue
- Documentation
- Admin handoff
- 30 days of support
- Recommendations for the next workflow
Most builds are designed to pay back in 6 to 10 weeks of live use, depending on volume, labor cost, workflow scope, and how much staff or manager time is recovered.
Built for regulated utility workflows
Energy and utility workflows have to be controlled, auditable, and reviewable.
Our systems are designed around:
- Least-privilege access
- Encrypted data in transit and at rest
- Role-based access by department, site, and function
- Human review thresholds for sensitive decisions
- Audit logs for AI-assisted recommendations
- Source-grounded answers for policy and procedure retrieval
- Client-owned cloud deployment when required
- Clear separation of customer, asset, vendor, and operational data
- Support for NERC CIP-aware and SOC-aligned controls where applicable
- No silent write-back into production systems without approval
For teams with NERC CIP, SOC 2, PCI, state utility commission, public records, or customer privacy requirements, we design the implementation around your security requirements from the start.
Example outcomes
| Workflow | Before | After |
|---|---|---|
| Customer inquiry triage | Repeated billing, outage, and service questions handled manually | Drafted answers, ticket classification, and escalation summaries |
| Work order handoff | Customer service, dispatch, GIS, and field notes copied between systems | Dispatch-ready summaries with exceptions routed for review |
| Meter exception review | AMI flags and billing exceptions reviewed from exports and spreadsheets | Prioritized exception queue with account and meter context |
| Vendor and contractor approvals | Manual checks against POs, contracts, rate cards, and project codes | One-page review memo before approval |
| Operations reporting | Weekly dashboard rebuilt from CIS, field service, AMI, and finance exports | Live dashboard with management-ready narrative and action list |
Why MVP.dev
MVP.dev builds AI business operating systems, internal tools, and automation layers for companies that need real operational outcomes, not AI experiments.
You get:
- 25 years of software architecture and delivery experience
- AI automation strategy and implementation under one roof
- Practical systems built around existing workflows
- Human-in-the-loop design where accuracy matters
- Clear KPIs before development starts
- Production-minded delivery, not prototype theater
The goal is not to impress your team with AI.
The goal is to give them time back, reduce operational drag, and help the utility produce more reliable service with the people and systems it already has.
Building the operating playbook too?
Our partners at osforyour.business/energy-utilities cover the org-design, process, and people side of running a modern energy or utility operation. We handle the execution layer that makes it run, so the system they help you design actually delivers the hours back.
Frequently Asked Questions
How much time or money can this save?
It depends on volume, but customer support, work order handoff, vendor review, and reporting workflows usually contain the fastest savings. A small utility team may recover 10 to 20 staff hours per week from customer triage and reporting alone. Vendor review workflows can often save $2,500 to $10,000 per month by catching duplicate charges, rate mismatches, unsupported line items, and avoidable manual review time. During Week 1, we define the target KPIs before the build starts.
Will this replace our CIS, GIS, AMI, outage, or work management system?
No. The goal is to improve the workflow around your current stack, not force a migration. Your CIS, GIS, AMI, outage, billing, field service, and asset systems stay in place. The workflow layer reads, routes, summarizes, and writes back only where appropriate and approved.
Can this work with older utility systems?
Usually, yes. Many utilities run a mix of modern cloud tools, older on-prem systems, exports, shared drives, and email queues. We can often start with APIs, database views, secure exports, document folders, or structured inboxes. Week 1 confirms what is practical before we recommend a build.
Is this safe for outage, field, or safety-related workflows?
Sensitive operational workflows should keep humans in control. The system can retrieve procedures, summarize context, classify requests, prepare handoffs, and recommend next steps, but review thresholds and approval rules determine what happens next. We do not design silent actions for safety-critical decisions.
Can this help with regulatory and commission reporting?
Yes, when the right source data is available. We can build workflows that gather data from approved systems, generate draft summaries, flag missing inputs, and create review packets for management or compliance teams. Final submissions should still be reviewed by the responsible staff.
How do you handle customer privacy and security?
We design around least-privilege access, encryption, role-based permissions, audit logs, and customer-owned deployment requirements when needed. For utilities with NERC CIP-aware controls, SOC requirements, PCI exposure, public records rules, or state privacy obligations, we account for those requirements before implementation.
What is the first step?
Start with a workflow fit assessment. We identify the workflow with the highest ROI potential, estimate the time or money impact, and recommend a focused pilot. You will know what should be built, why it matters, what it should cost, and how success will be measured before committing to a full implementation.
Get the hours and margin back
If your utility is still relying on manual ticket triage, work order copying, vendor checks, meter exception spreadsheets, or hand-built operations reports, there is likely a faster way to run the operation.
MVP.dev can help you identify the highest-value workflow, build the automation layer, and deploy it inside your current energy and utilities stack.
Get a Workflow Fit Assessment See the Energy & Utilities Automation Demos